Refund Policy
Last updated 11 August 2026
If the files are wrong, you get your money back. If you simply changed your mind, we do not refund — and the reason is that you saw the entire answer, free and unwatermarked, before you paid anything.
We refund in full, within 14 days, if the files are wrong
Email us within 14 days of your purchase if any of the following is true:
- A declared value in the files does not match what 21 CFR 101.9(c) requires for the values you entered.
- A file is corrupt, will not open, or is not at the resolution or physical size described on the purchase page.
- You paid and the delivery page will not release your files.
Tell us what you entered and what you expected instead. You do not need to prove anything or argue a case — a description of the discrepancy is enough for us to reproduce it. If we got the rounding wrong, we refund you in full, and we fix it.
We do not refund a change of mind
The entire calculation is free, and it is shown to you before you pay. Every rounded value, all three panel formats drawn with your own numbers, and the complete change report are on screen, unwatermarked, with nothing held back, before the purchase button does anything. The $29 buys the print-ready files — the 300 dpi masters and the PDF — not the answers.
Because of that, there is nothing about this product you can only discover after paying. We do not offer refunds for buying files you decided you did not need.
What a refund is not for
The files reproduce the rounding rules applied to the numbers you gave us. A refund is not available because:
- the nutrient values you supplied turned out to be wrong — LabelCheck has no way to check them, and says so;
- the serving size you typed does not comply — LabelCheck does not implement the serving size rules, and says so on the form, in the terms and in the files;
- you printed a tabular or linear panel on a package that does not meet the eligibility condition printed with that panel.
If you are unsure whether your situation is one of these, email us anyway and describe it. We would rather look at it than have you assume the answer.
How to request one
Email support@getlabelcheck.com from any address, with your payment receipt or the purchase reference from the delivery page address. There is no form and no account to log into.
Who actually issues the refund
Creem is the merchant of record for this purchase, so Creem is the party that processes the refund and returns the money to your card. The charge on your statement carries Creem's name rather than LabelCheck's, which is also why a payment you do not recognise may be ours. Creem may also issue a refund under its own policies independently of this page.
Before you file a chargeback
Please email us first. A refund we issue reaches you faster than a chargeback does, and we have never refused one that fell under the first section of this page.